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| What is Voice Expert© ? |
|
A Microsoft Windows 95/NT based application, Voice Expert is an automatic receiving and answering telephone system or Interactive Voice Response System. These are reasons why user prefer Voice Expert© |
| Interactive Voice Response |
| Voice Expert© is an automatic answering software applications or Interactive Voice Response (IVR) which can support necessary services to customers/clients effectively. Voice Expert© can interact with caller or acknowledge caller's instruction from DTMF. |
|
Highly customization |
|
Voice Expert© is designed to compatible with various types of organizations. The User Interface and application program are carefully tested, no need to redraft specification. Most Voice Expert© users implement Voice Expert© as a prototype to accommodate the organization growth. |
| Technologies | |
| Objected Oriented Programing (OOP) | |
| Y2K compliance | |
| Thai enable | |
| Script driven | |
| Data inter-operability through ODBC and SQL | |
| Voice/Fax services on Dialogic platform | |
| Support TCP/IP | |
| Support MAPI and TAPI | |
| Application | |
| Auto-attendant | |
| Voice mail | |
| Data inquiry and data entry | |
| Fax-on-demand ( one-call and two-call ) | |
| Interactive Fax | |
| Fax server | |
| Call routing | |
| System Features | |
| Auto-start/ Auto shutdown | |
| Shut down immediate/ Shut down on idle | |
| Online script maintenance | |
| Online script maintenance | |
| Application debugging on multi-media device | |
| Automatic application check-in / check out | |
| Multi-application in a same system | |
| Real-time activity monitor | |
| Service log and report | |
| Statistics and data export | |
| GUI-base user data maintenance | |
| Safe investment |
| Out-of-date application is one of the critical issues for most organization. Voice Expert© is designed by Object Oriented Method. The core program was separated from application program and service data therefore Voice Expert© is upgradable to current technology. |